Term of Service

These Terms of Service govern purchases made through elevospace.com and the services ElevoSpace™ provides in connection with those purchases.

ElevoSpace™ is operated by Tianjin Zhonglian Yuexiang Technology Co., Ltd. In these Terms, “ElevoSpace™,” “we,” “us,” and “our” refer to Tianjin Zhonglian Yuexiang Technology Co., Ltd. “You” and “your” refer to the customer, purchaser, or other person placing an order through our website.

By placing an order through elevospace.com, you confirm that you have read and agree to these Terms of Service, together with our applicable policies.

Eligibility to Place an Order

To place an order, you must:

Have the legal capacity to enter into a binding agreement
Provide complete and accurate order information
Be authorized to use the selected payment method
Use the website and products only for lawful purposes
Comply with applicable laws and regulations

If you are placing an order on behalf of another person or organization, you confirm that you have authority to act on their behalf.

We may decline or cancel an order when reasonably necessary to protect customers, prevent fraud, comply with legal obligations, correct material errors, or address product or payment availability.

Product Information

We work to present product descriptions, materials, dimensions, sizing, finishes, stones, colors, photographs, and available options as accurately as reasonably possible.

However, product appearance may vary slightly because of:

Lighting and photography conditions
Screen brightness and color settings
Production tolerances
Stone placement or pattern variation
Natural characteristics of certain materials
Hand-finishing or assembly differences
Differences in scale between photographs and the physical item

Measurements are approximate unless expressly stated otherwise.

You are responsible for reviewing the complete product page, selected options, size information, care guidance, and any product-specific restrictions before placing an order.

Jewelry Materials and Stones

Materials and stone types vary by product.

A product may include natural stones, lab-grown stones, simulated stones, crystals, metal alloys, plated finishes, or other decorative components, depending on the product description.

We will only describe an item as natural, lab-grown, certified, precious, solid, plated, or otherwise specially classified when that description applies to the particular product.

Certification, grading reports, appraisals, or laboratory documentation are included only when expressly stated on the applicable product page.

Customers with allergies or material sensitivities should carefully review available material information before purchasing. We cannot guarantee that every item will be suitable for every individual sensitivity unless a specific guarantee is expressly stated.

Product Availability

All products are subject to availability.

Placing an item in your shopping cart does not reserve it. Product availability may change before checkout or during order review.

We may:

Limit quantities available for purchase
Discontinue a product or option
Correct inventory information
Cancel an unavailable item
Offer an alternative when appropriate
Issue a refund for an unavailable item

If part of a multi-item order becomes unavailable, we may contact you regarding the affected item or proceed with the remaining available items where appropriate.

Prices and Currency

Product prices are displayed on elevospace.com and may change without prior notice.

The price applicable to your order is the price shown during checkout when the order is submitted, subject to correction of clear pricing or technical errors.

The checkout page will display:

Product subtotal
Applicable discounts
Shipping charges
Taxes collected at checkout, where applicable
Final order total
Transaction currency

Your bank or payment provider may apply currency-conversion charges, foreign-transaction fees, or other service fees. These charges are determined by the provider and are not collected or controlled by ElevoSpace™.

Promotions and Discounts

Promotions, discount codes, gifts, and special offers are subject to the conditions displayed with the applicable offer.

Unless otherwise stated:

Only one promotional code may be used per order
Promotions cannot be applied retroactively
Promotions cannot be exchanged for cash
Expired offers will not be accepted
Eligibility may depend on destination, product, quantity, or order value
Returned items may reduce or remove promotional eligibility
Free gifts may need to be returned when the qualifying order is returned

We do not guarantee that every product will qualify for every promotion.

Any discount, reference price, stock message, or promotional deadline presented on the website should reflect the offer actually available at that time.

Pricing and Website Errors

Occasionally, information may contain a typographical, pricing, technical, inventory, or product-description error.

When a material error affects an order, we may contact you before fulfillment to:

Confirm the corrected information
Request approval to continue
Offer an alternative
Cancel the affected item
Refund the applicable amount

We will not knowingly fulfill an order using information that is materially inaccurate or misleading.

If payment has already been collected for an order that must be cancelled because of an error, the applicable amount will be refunded to the original payment method.

Placing an Order

When you submit an order, you are making an offer to purchase the selected products under these Terms of Service.

After checkout, you will normally receive an order confirmation email. This confirmation acknowledges that we received your order but does not necessarily mean that the order has completed verification or been finally accepted.

An order may require review for:

Payment authorization
Billing or address verification
Product availability
Quantity limitations
Suspected fraud or unauthorized activity
Incomplete or inconsistent information
Shipping restrictions
Legal or regulatory requirements

An order is accepted when we confirm acceptance, begin fulfillment, or dispatch the applicable products.

Order Information

You are responsible for providing accurate:

Full name
Billing address
Shipping address
Apartment, unit, or suite number
City, state, province, or region
Postal or ZIP code
Country
Email address
Product selection
Size, quantity, color, and available customization details

Review all information carefully before submitting your order.

ElevoSpace™ is not responsible for delays, failed deliveries, or additional costs caused by inaccurate or incomplete information supplied during checkout, except where applicable law provides otherwise.

Payment Authorization

Available payment methods will be displayed during checkout.

When you submit an order, you authorize the selected payment provider to process the amount shown at checkout.

Payment may be:

Authorized before fulfillment
Collected when the order is placed
Subject to additional provider verification
Declined by the bank or payment provider
Temporarily shown as pending

ElevoSpace™ does not control approval decisions, authorization holds, currency conversions, or posting times determined by banks and payment providers.

Do not email complete card numbers, passwords, security codes, or account verification codes. ElevoSpace™ will never request your complete payment-card details through customer service email.

Payment Verification

We may request reasonable additional information when an order requires verification.

Verification may be required when:

Billing and shipping details differ significantly
The payment provider flags the transaction
Order information appears incomplete or inconsistent
Unusual purchasing activity is detected
Additional confirmation is required to prevent fraud

Failure to provide reasonably requested verification information may result in delay or cancellation.

We will not request sensitive information that is unnecessary for reviewing the order.

Order Changes and Cancellations

Requests to change or cancel an order should be submitted within 8 hours of purchase by emailing:

service@elevospace.com

Include:

Your full name
Order number
Requested change or cancellation
Corrected information, when applicable

We will make reasonable efforts to assist, but a request is not automatically approved.

Changes or cancellations may no longer be possible once an order has entered:

Verification
Processing
Production or customization
Packing
Shipment preparation
Carrier collection

Personalized, engraved, resized, altered, or made-to-order products may become non-cancellable once production has begun.

Order Processing

Standard order processing generally takes 3–6 business days.

During high-volume periods, public holidays, promotional events, inventory verification, customization, or additional order review, processing may take up to 9 business days.

Business days are Monday through Friday and exclude public holidays.

Processing time begins after payment authorization and completion of any required verification. Processing time is separate from estimated delivery time.

Estimated Delivery Times

After dispatch, estimated delivery times are:

United States: 7–14 business days
Canada: 9–17 business days
Australia: 10–19 business days
New Zealand: 11–20 business days
United Kingdom: 9–17 business days
Other supported destinations: 12–23 business days

These are estimated transit periods and do not include the standard 3–6 business-day processing period.

Delivery estimates are not guaranteed unless a guaranteed delivery service is expressly identified during checkout.

Delays may occur because of customs processing, carrier interruptions, weather, public holidays, address problems, regional service limitations, or events outside our reasonable control.

Delayed Fulfillment

If we become unable to dispatch an order within the timeframe communicated at purchase, we may contact you with:

A revised estimated shipping date
The option to accept the delay
The option to cancel the unshipped item
A refund where required

Nothing in these Terms reduces any mandatory rights relating to delayed or unfulfilled orders.

Shipment and Tracking

After dispatch, available tracking information will normally be sent to the email address associated with the order.

Tracking may require 2–4 business days to become active or display its first meaningful update.

Tracking gaps may occur while a package:

Travels between carrier facilities
Passes through customs
Awaits a carrier scan
Transfers to a regional delivery partner
Moves through a high-volume distribution center

If tracking remains inactive after 4 business days, contact service@elevospace.com with your order number and tracking number.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, brokerage charges, carrier fees, or other destination-based costs.

Unless these charges are expressly included during checkout or applicable law requires otherwise, they are the customer’s responsibility.

Customers are responsible for:

Reviewing applicable import requirements
Providing information legitimately requested by customs or the carrier
Paying applicable destination charges
Monitoring customs and delivery notifications

ElevoSpace™ does not determine customs charges or control customs-clearance periods.

Multiple Shipments

An order may be divided into multiple packages because of product availability, warehouse location, package size, or carrier requirements.

When an order is divided:

Packages may arrive on different dates
Each shipment may have a separate tracking number
Receiving one package may not mean the entire order has been delivered

Additional shipping charges will not be added solely because we choose to divide an order after purchase.

Failed, Refused, or Undeliverable Deliveries

Packages may be returned because of:

Incorrect or incomplete addresses
Repeated failed delivery attempts
Failure to collect the package
Refusal of delivery
Unpaid customs or import charges
Failure to provide required delivery information

A refused or undeliverable package is not automatically treated as an authorized return.

After the package is received and reviewed, any eligible refund may be reduced by original shipping, return shipping, customs, carrier, or handling costs caused by the failed delivery, where permitted by law.

Packages Marked as Delivered

When tracking shows delivery but the package cannot be located, you should:

Confirm the address on the order confirmation.
Check entrances, mailboxes, parcel lockers, reception areas, and secure locations.
Ask household members, neighbors, or building staff.
Contact the carrier for available delivery details.
Contact ElevoSpace™ if the package remains missing.

We may request a carrier investigation.

A delivered tracking scan will be considered together with the address, carrier findings, delivery evidence, and applicable consumer law. It does not automatically guarantee or exclude a replacement or refund.

Damaged, Defective, Missing, or Incorrect Items

Contact service@elevospace.com within 5 calendar days of delivery if an order arrives:

Damaged
Defective
Incomplete
Different from the item ordered

Provide clear photographs of:

The complete item
The affected area
The outer packaging
The internal packaging
The shipping label
All products and components received

Keep the product and packaging until the review is complete.

The five-day reporting period helps us investigate fulfillment and carrier issues promptly. It does not remove non-waivable rights that may apply to defects identified later.

After review, an appropriate resolution may include replacement, refund, partial refund by agreement, or an authorized return.

Return Eligibility

Eligible products may be returned within 21 calendar days from delivery.

For a standard return, the item must generally be:

Unworn and unused
Unaltered
Free from scratches, stains, odors, or signs of wear
Returned with original packaging and included components
Accompanied by proof of purchase
Returned according to the instructions provided by customer support

All returns require prior authorization.

Do not send a product back until ElevoSpace™ has provided return instructions.

Non-Returnable Products

Unless applicable law requires otherwise, standard returns may not be available for:

Personalized or engraved items
Customized or monogrammed products
Products resized or altered at the customer’s request
Made-to-order items identified before purchase
Worn, damaged, or incomplete products
Items missing required packaging or components
Products clearly marked as final sale before purchase
Unauthorized or late returns
Hygiene-restricted products where a lawful exclusion was disclosed

An item that arrives damaged, defective, or materially different from its description will not be treated solely as a standard change-of-mind return.

Return Shipping

For standard returns based on preference, fit, style, or change of mind, return shipping costs are generally the customer’s responsibility unless applicable law requires otherwise.

Use a trackable shipping service and retain proof of shipment.

ElevoSpace™ is not responsible for returns sent:

Without authorization
To an incorrect address
Without tracking
With cash-on-delivery charges
Contrary to the return instructions provided

Where ElevoSpace™ confirms that it sent an incorrect, damaged, or defective item, we will provide the applicable return or resolution instructions.

Return Inspection

Returned items are inspected after arrival.

Inspection may confirm:

The correct item was returned
The item meets return conditions
Packaging and components are included
The item has not been worn, altered, damaged, or substituted
The return matches the authorized request

Return authorization does not guarantee final refund approval.

We may contact you if additional information is required.

Refunds

Approved refunds are issued to the original payment method.

After approval, the refund generally takes 7–12 business days to appear in your account.

Banks and payment providers may require additional time to post the transaction.

If an approved refund has not appeared after 16 business days, contact service@elevospace.com with your order number and refund confirmation information.

Refunds cannot normally be transferred to another card, account, or payment method.

Exchanges

Direct exchanges are not guaranteed for every product, size, or destination.

When a direct exchange is unavailable, you may be asked to:

Return the eligible item according to our Return Policy.
Receive an approved refund.
Place a new order for the preferred item or size.

Replacement availability depends on current inventory and product status.

Product Care and Use

Customers are responsible for following product-specific care instructions.

Unless the product description expressly states otherwise, jewelry should generally be protected from:

Water and prolonged moisture
Chlorine and saltwater
Perfume, lotion, hairspray, and cosmetics
Household chemicals and abrasive cleaners
Excessive force, impact, and scratching
Improper storage
Unauthorized repair or alteration

Normal wear, finish changes, accidental damage, improper care, and unauthorized modification are not automatically considered manufacturing defects.

No Unstated Product Warranty

Products are provided according to their descriptions and any express product-specific warranty displayed before purchase.

Except where applicable law requires otherwise, ElevoSpace™ does not make additional guarantees regarding:

Permanent color or finish under all conditions
Compatibility with every skin sensitivity
Resistance to all forms of impact, scratching, or chemical exposure
Future resale or appraisal value
Suitability for a purpose not described on the product page
Results dependent on personal use, care, or expectations

Nothing in this section excludes mandatory warranties or remedies provided by applicable consumer law.

Personal Use and Resale

Products are primarily offered for personal use.

We may review, limit, or cancel orders that reasonably appear to involve:

Unauthorized resale
Commercial redistribution
Fraudulent purchasing activity
Circumvention of quantity limits
Misuse of promotions
Unusual bulk purchasing patterns

This does not affect legitimate purchases unless there is a reasonable basis for review.

Fraud and Policy Abuse

We may refuse an order, return, refund, or account activity where there is reasonable evidence of:

Payment fraud
Unauthorized payment use
False damage or delivery claims
Product substitution
Empty or unrelated returns
Intentional product damage
Repeated misuse of promotions
Abusive chargeback activity
Violation of these Terms

Any action will be taken subject to applicable law and the evidence reasonably available.

Service Interruptions

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather
Fire or flood
Transportation interruption
Carrier disruption
Customs action
Government restrictions
Public-health emergencies
Labor interruption
Power, network, or system failure
Other events that could not reasonably be prevented

Where an event affects an active order, we will provide available information and the options required by applicable law.

Limitation of Liability

To the fullest extent permitted by law, ElevoSpace™ will not be liable for indirect, incidental, special, or consequential losses arising from a purchase or use of a product when such losses were not reasonably foreseeable.

Where liability cannot lawfully be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including liability arising from fraud, intentional misconduct, or other legally non-excludable obligations.

Mandatory Consumer Rights

These Terms provide ElevoSpace™’s standard commercial conditions.

You may have additional rights under the consumer laws of your country, state, province, or region, including rights relating to defective, misdescribed, delayed, or undelivered goods.

Nothing in these Terms excludes, restricts, or replaces rights that cannot legally be waived.

Where these Terms conflict with a mandatory legal requirement, the mandatory requirement will apply.

Governing Law

To the extent permitted by applicable law, these Terms are governed by the laws applicable to the jurisdiction in which Tianjin Zhonglian Yuexiang Technology Co., Ltd. is established, without applying rules that would unlawfully remove mandatory consumer protections available in your place of residence.

Any dispute will be handled through a court, authority, or resolution process having lawful jurisdiction.

Changes to These Terms

We may update these Terms to reflect changes in:

Business operations
Products and services
Payment or fulfillment procedures
Website functionality
Legal or regulatory requirements

The updated version will be posted on elevospace.com with a revised “Last Updated” date.

Changes will not retroactively alter an accepted order unless required by law or expressly agreed by the customer.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

No Waiver

A delay or failure to enforce a provision of these Terms does not waive our right to enforce that provision or another provision later.

Entire Agreement

These Terms of Service, together with the applicable product page, order confirmation, Privacy Policy, Return Policy, Shipping Policy, Payment Methods, and other policies displayed on elevospace.com, form the agreement governing your purchase.

If product-specific terms conflict with general terms, the product-specific terms will apply to that product, subject to applicable law.

Contact Us

For questions about these Terms or an ElevoSpace™ order, contact:

Brand: ElevoSpace™
Company: Tianjin Zhonglian Yuexiang Technology Co., Ltd.
Website: elevospace.com
Email: service@elevospace.com
Customer Support: Monday–Friday, 10:00 AM–7:00 PM ET
Response Time: Generally within 1–2 business days