Shipping Policy

This Shipping Policy explains how orders placed through elevospace.com are processed, dispatched, tracked, and delivered.

ElevoSpace™ is operated by Tianjin Zhonglian Yuexiang Technology Co., Ltd. By placing an order through our website, you agree to the shipping terms described below.

Shipping Availability

ElevoSpace™ ships to supported destinations based on carrier availability, product restrictions, and the delivery information entered during checkout.

To confirm whether we currently ship to your location, enter your complete shipping address at checkout. An order can only be delivered to a destination accepted by the checkout system.

Some products or destinations may be unavailable because of:

• Carrier service limitations
• Customs or import restrictions
• Product-specific shipping requirements
• Regional delivery limitations
• Temporary service interruptions

Order Processing

Orders generally require 3–6 business days to be verified, prepared, packed, and transferred to the shipping carrier.

During high-volume periods, promotional events, public holidays, inventory verification, or additional order review, processing may take up to 9 business days.

Business days are Monday through Friday and do not include weekends or public holidays.

Processing time begins after:

• The order has been successfully submitted
• Payment has been authorized
• Required order information has been received
• Any necessary verification has been completed

Processing time is separate from the estimated delivery time.

Estimated Delivery Times

After an order has been dispatched, estimated delivery times are:

• United States: 7–14 business days
• Canada: 9–17 business days
• Australia: 10–19 business days
• New Zealand: 11–20 business days
• United Kingdom: 9–17 business days
• Other supported destinations: 12–23 business days

These estimates begin after shipment and do not include the standard 3–6 business-day processing period.

For example, an order being delivered to the United States may require approximately 3–6 business days for processing, followed by approximately 7–14 business days in transit.

Delivery times are estimates rather than guaranteed arrival dates unless a specific guaranteed service is expressly stated during checkout.

Factors That May Affect Delivery

Delivery may take longer because of circumstances such as:

• Customs inspections or import processing
• Carrier service interruptions
• Severe weather or natural events
• Public holidays or seasonal shipping volumes
• Regional transportation limitations
• Incorrect or incomplete delivery information
• Failed delivery attempts
• Security or payment verification
• Remote-area delivery requirements
• Events outside the reasonable control of ElevoSpace™ or the carrier

We will provide available order and tracking information, but we cannot guarantee carrier-controlled delivery dates.

Shipping Charges

Available shipping methods and applicable shipping charges will be displayed during checkout before payment is completed.

Shipping costs may vary depending on:

• Delivery destination
• Package weight or dimensions
• Product type
• Available carrier service
• Selected shipping method
• Applicable promotional terms

A shipping promotion or free-shipping offer applies only when it is clearly displayed and the stated eligibility conditions are met.

Shipping charges from separate orders cannot normally be combined or refunded after the orders have entered processing.

Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and verify:

• Your full name
• Shipping address
• Product selection
• Size, color, or other selected options
• Quantity ordered
• Contact email address

If you do not receive an order confirmation, check your spam, junk, and promotional folders.

You may also contact service@elevospace.com with your full name and the email address used during checkout.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before completing your order, confirm:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Contact details requested during checkout

ElevoSpace™ is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, outdated, or undeliverable address information provided by the customer.

Address Changes

Address-change requests should be submitted within 8 hours of purchase by emailing:

service@elevospace.com

Use the subject line:

Address Change Request – Order [Your Order Number]

Include:

• Your order number
• The original address
• The complete corrected address
• Your full name

We will make reasonable efforts to assist, but address changes are not guaranteed once an order has entered processing, packing, shipment preparation, or carrier collection.

After a package has been dispatched, ElevoSpace™ may be unable to change or redirect the delivery address.

Order Changes and Cancellations

Requests to change or cancel an order should be submitted within 8 hours of purchase.

Once an order has entered payment verification, processing, production, packing, or shipment preparation, cancellation or modification may no longer be possible.

Submitting a request does not guarantee that the order can be changed or cancelled.

When we cannot ship an order within the promised timeframe, we will provide notice and the delay or cancellation options required by applicable law. In the United States, the FTC requires covered online sellers that cannot meet a promised shipping time to obtain the buyer’s consent to the delay or provide a refund for the unshipped merchandise.

Shipment Confirmation and Tracking

Once your order has been dispatched, a shipment confirmation containing available tracking information will normally be sent to the email address associated with the order.

Tracking information may require 2–4 business days after shipment to become active or display the first carrier update.

During this activation period, the tracking page may show messages such as:

• Label created
• Shipment information received
• Tracking unavailable
• Carrier awaiting item
• No update available

These messages do not necessarily mean that the package has not been dispatched.

Tracking Has Not Updated

Carrier tracking may not update at every stage of transportation.

Temporary gaps can occur while a package:

• Travels between carrier facilities
• Passes through customs
• Is transferred to a regional delivery partner
• Awaits a carrier scan
• Moves through a high-volume distribution center

Please allow at least 4 business days after receiving your tracking number for the first meaningful update.

If tracking remains inactive after that period, contact service@elevospace.com with:

• Your order number
• Tracking number
• Full name
• Delivery country

We may need additional time to request information from the carrier or logistics provider.

Multiple Packages

An order may occasionally be divided into more than one shipment because of product availability, package size, warehouse location, or carrier requirements.

When this occurs:

• Packages may arrive on different dates
• Each package may have a separate tracking number
• Receiving one package does not necessarily mean the complete order has been delivered

Review your shipment confirmation and package contents before reporting missing items.

Customs, Duties, and Import Taxes

International orders may be reviewed by the customs authorities of the destination country.

Depending on local laws and the order destination, a shipment may be subject to:

• Customs duties
• Import taxes
• Brokerage fees
• Customs-processing fees
• Carrier handling charges
• Other government-imposed charges

Unless these charges are expressly included at checkout or applicable law requires otherwise, they are the customer’s responsibility.

Import charges are determined by customs authorities and may depend on the product, declared value, origin, and destination. For example, U.S. Customs and Border Protection explains that imported goods may be subject to duties, taxes, and other applicable fees.

ElevoSpace™ cannot guarantee the amount of any customs charge or the time required for customs clearance.

Refusing to pay applicable import charges may result in the package being returned, abandoned, or otherwise handled according to carrier and customs procedures.

Customs Delays

Customs clearance is controlled by the destination country and is outside the direct control of ElevoSpace™.

Customs authorities or carriers may request:

• Identity information
• Proof of purchase
• Payment documentation
• Tax identification information
• Additional import documentation

Customers are responsible for responding to legitimate customs or carrier requests relating to their shipment.

Delays caused by customs processing are not included in our standard delivery estimates.

Failed Delivery Attempts

The carrier may attempt delivery more than once or leave instructions for collection or redelivery.

Customers are responsible for monitoring tracking information and completing any required delivery action.

A shipment may be returned to the sender because of:

• An incorrect or incomplete address
• Repeated unsuccessful delivery attempts
• Failure to collect the package
• Refusal of delivery
• Failure to provide requested customs information
• Non-payment of applicable customs or import charges

Additional shipping or return costs caused by these circumstances may be deducted from any eligible refund where permitted by law.

Refused or Undeliverable Packages

A refused or undeliverable package is not automatically treated as an approved return.

If a package is returned to us, it must first be received and reviewed.

Where an eligible refund is approved, deductions may apply for:

• Original shipping charges
• Return shipping fees
• Carrier handling charges
• Customs charges
• Other costs caused by the failed delivery

Customers who wish to return an order should follow the authorization procedure in our Return Policy rather than refusing delivery.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order confirmation is correct.
2. Check entrances, mailboxes, parcel lockers, reception desks, garages, and other secure delivery locations.
3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
4. Allow until the end of the delivery day, as some carriers update tracking before completing the final handoff.
5. Contact the carrier for available proof of delivery or location details.
6. Email service@elevospace.com if the package remains missing.

Include your order number, tracking number, and confirmation of the delivery address.

We will review the available information and may request an investigation from the carrier. A replacement or refund is not automatically guaranteed when tracking confirms delivery to the address provided at checkout.

Lost Packages

A package may only be treated as lost after the carrier or logistics provider has completed the applicable investigation or confirmed that delivery cannot be completed.

If tracking has exceeded the estimated delivery period without meaningful movement, contact:

service@elevospace.com

Please include:

• Your full name
• Order number
• Tracking number
• Complete delivery address
• A description of the issue

Do not submit multiple claims for the same package while an investigation is in progress, as this may delay the review.

If the package is confirmed lost, we will determine an appropriate resolution based on the order details, carrier findings, inventory availability, and applicable law.

Damaged Packages or Products

If your package or product arrives damaged, contact us within 5 calendar days of delivery.

Provide clear photographs of:

• The exterior packaging
• The shipping label
• The internal packaging
• The complete product
• The damaged area
• All items and components received

Keep the product and all packaging until the claim has been reviewed.

Do not repair, discard, alter, or return the item without instructions from ElevoSpace™.

After review, the available resolution may include a replacement, refund, partial refund by agreement, or authorized return.

Missing or Incorrect Items

If your package contains a missing or incorrect item, contact service@elevospace.com within 5 calendar days of delivery.

Include:

• Your order number
• A description of what was received
• A description of what is missing or incorrect
• Photographs of the outer package
• Photographs of the shipping label
• Photographs of all contents received

We will compare the information with the original order and available fulfillment records before providing the next steps.

Delivery Restrictions

We cannot guarantee delivery to every address or region.

Certain destinations may be unavailable because of:

• Carrier limitations
• Sanctions or trade restrictions
• Import regulations
• Remote-area service limitations
• Product restrictions
• Temporary transportation disruptions

When an address cannot be accepted, the checkout system may prevent completion of the order or our support team may contact you after review.

Shipping Promotions

Shipping promotions apply only during the stated promotional period and according to the displayed terms.

Eligibility may depend on:

• Order subtotal
• Destination
• Product type
• Selected shipping service
• Promotional code
• Other conditions displayed at checkout

Unless expressly stated otherwise, shipping promotions:

• Cannot be exchanged for cash
• Cannot be applied retroactively
• Do not cover customs duties or import taxes
• May not apply to replacement or return shipments

Original Shipping Charges

Original shipping charges are generally non-refundable for standard returns based on preference, sizing, style, or change of mind.

Original shipping charges may be refunded when:

• The complete order is successfully cancelled before shipment
• ElevoSpace™ sends the wrong item
• The item is confirmed damaged or defective upon delivery
• The shipment is not completed and applicable law requires a refund

Please review our Return Policy for complete return and refund conditions.

Contact Us

For shipping questions, tracking assistance, or delivery concerns, contact:

Brand: ElevoSpace™
Company: Tianjin Zhonglian Yuexiang Technology Co., Ltd.
Website: elevospace.com
Email: service@elevospace.com
Customer Support: Monday–Friday, 10:00 AM–7:00 PM ET
Response Time: Generally within 1–2 business days