Return Policy
ElevoSpace™ wants you to feel confident when purchasing from elevospace.com. This Return Policy explains the conditions, time limits, and procedures for returns, exchanges, cancellations, and refunds.
Nothing in this policy limits any non-waivable rights available to you under applicable consumer law. For example, eligible consumers in the European Union generally have a 14-day withdrawal right for qualifying online purchases, subject to statutory exceptions such as certain personalized goods.
Return Eligibility
Eligible products may be returned within 21 calendar days from the date of delivery.
To qualify for a standard return, the item must be:
- Unworn, unused, and unaltered
- Free from scratches, damage, odors, stains, or other signs of wear
- Returned with its original packaging, tags, accessories, certificates, and included components
- Accompanied by valid proof of purchase
- Sent only after return authorization has been provided by ElevoSpace™
Trying on an item carefully to confirm its appearance or fit does not automatically make it ineligible, provided it remains in its original condition.
How to Request a Return
Before returning an item, email:
Use the subject line:
Return Request – Order [Your Order Number]
Please include:
- Your full name
- Order number
- Email address used at checkout
- The item you wish to return
- The reason for the return
- Photographs of the item and packaging when requested
We generally respond within 1–2 business days during our regular customer support hours.
Do not send an item back until you have received return instructions and authorization from ElevoSpace™.
Return Authorization
After reviewing your request, we will confirm whether the item appears eligible and provide the applicable return instructions.
Return authorization does not guarantee a refund. All returned items are inspected after arrival.
Items returned without authorization, sent to an incorrect address, or returned outside the applicable period may be refused or sent back to the customer.
Please do not return products to the address shown on the original shipping label unless our customer support team specifically instructs you to do so.
Return Shipping
For standard returns based on preference, fit, style, or change of mind, the customer is responsible for return shipping costs unless otherwise required by applicable law.
We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.
ElevoSpace™ is not responsible for returned packages that are lost, damaged, delayed, misdirected, or delivered to an unauthorized address.
Return packages must not be sent with cash-on-delivery charges. Any customs declarations or carrier documents should accurately identify the shipment as returned merchandise where applicable.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact us within 5 calendar days of delivery.
Please provide clear photographs showing:
- The complete product
- The damaged, defective, or incorrect area
- The original packaging
- The shipping label
- Any included components or certificates
Do not discard, repair, alter, or return the item before receiving instructions.
After reviewing the information, we may offer an appropriate resolution, which may include:
- A replacement
- A refund
- A partial refund when agreed upon
- Return instructions with eligible return shipping covered by ElevoSpace™
The five-day reporting period helps us investigate carrier and fulfillment issues promptly. It does not remove any non-waivable legal rights that may apply to defects discovered later.
Missing Items
If your package arrives without part of the order, contact service@elevospace.com within 5 calendar days of delivery.
Include photographs of:
- The outer packaging
- The shipping label
- All items received
- The interior packaging
We will review the order and fulfillment information before determining the appropriate resolution.
Non-Returnable Items
Unless otherwise required by applicable law, the following items may not qualify for standard returns:
- Personalized, engraved, monogrammed, or customized products
- Products altered or resized at the customer’s request
- Made-to-order or specially produced items identified as such before purchase
- Items showing wear, damage, scratches, odors, stains, or alteration after delivery
- Items missing original packaging, certificates, tags, accessories, or components
- Products marked as final sale or non-returnable before purchase
- Gift cards or store credit
- Items with a hygiene seal that has been opened, where the exclusion is lawful and clearly disclosed
- Products returned after the applicable return period
- Unauthorized returns
A manufacturing defect is not treated as ordinary wear or a change-of-mind return.
Personalized and Made-to-Order Products
Personalized, engraved, resized, customized, or made-to-order items are produced or prepared according to the customer’s selected specifications.
These products are generally not eligible for change-of-mind returns or exchanges after production has begun.
They may still qualify for assistance if they arrive damaged, defective, or materially different from the confirmed order details.
Ring Sizing
Customers are responsible for reviewing the sizing information provided before placing an order.
A ring that matches the size selected at checkout is not considered defective solely because it does not fit as expected.
When an eligible, non-customized ring is returned in its original condition within the return period, it may qualify for a standard return. Rings that have been resized, engraved, altered, or specially produced may not be returnable.
Exchanges
We do not guarantee direct exchanges for every product, size, or destination.
When an exchange is unavailable, you may be asked to return the eligible item for a refund and place a new order for the preferred product or size.
Replacement availability depends on current inventory, product status, and the result of our review.
Order Changes and Cancellations
Requests to change or cancel an order should be submitted within 8 hours of purchase by emailing:
Include your order number and the requested change.
We will make reasonable efforts to assist, but cancellation or modification is not guaranteed once an order has entered:
- Payment verification
- Processing
- Production or customization
- Packing
- Shipment preparation
- Carrier collection
If an approved cancellation is completed before shipment, the refund will be issued to the original payment method.
If we cannot ship an order within the promised timeframe, we will provide the options required under applicable law, which may include accepting a delay or receiving a refund.
Return Inspection
After a return is delivered, it will be inspected to confirm:
- The correct product was returned
- The item meets the return conditions
- All required packaging and components are included
- The product has not been worn, damaged, altered, or substituted
- The request matches the authorized return
We may contact you if additional information is required.
If the return is approved, you will receive confirmation that the refund has been initiated.
Refunds
Approved refunds are issued to the original payment method used for the order.
After approval, refunds generally take 7–12 business days to appear in your account.
Banks, card issuers, and payment providers may require additional time to process and post the transaction. ElevoSpace™ does not control their internal processing periods.
If an approved refund has not appeared after 16 business days, contact service@elevospace.com with your order number and refund confirmation details.
Refunds cannot normally be transferred to a different card, bank account, or payment method.
Original Shipping Charges
Original shipping charges are generally non-refundable for standard preference-based returns.
Original shipping charges may be refunded when:
- The complete order was cancelled before shipment
- ElevoSpace™ sent an incorrect item
- The item was confirmed to be damaged or defective upon delivery
- Applicable law requires the charge to be refunded
Expedited shipping upgrades or optional delivery services are generally non-refundable unless the service was not provided as promised or applicable law requires otherwise.
Return Shipping Deductions
When ElevoSpace™ provides a prepaid return label for a standard change-of-mind return, the cost of that label may be deducted from the refund where permitted and disclosed before the return is completed.
No such deduction will apply when ElevoSpace™ is responsible for sending an incorrect, damaged, or confirmed defective item, unless another remedy is agreed upon.
Refused and Undeliverable Packages
Packages returned because of an incorrect or incomplete address, refusal of delivery, failure to collect, or repeated unsuccessful delivery attempts may be treated as unauthorized returns.
After the package is received and reviewed, eligible product costs may be refunded. Original shipping charges, return carrier fees, customs charges, and other costs caused by the failed delivery may be deducted where permitted by law.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Confirm the shipping address shown in your order confirmation.
- Check entrances, mailrooms, parcel lockers, reception areas, and other secure delivery locations.
- Ask household members, neighbors, or building staff whether they accepted it.
- Contact the carrier for delivery details.
- Email service@elevospace.com if the package remains missing.
A carrier’s delivered scan does not automatically determine the final outcome of a claim. We will review the available tracking and order information, but replacement or refund approval is not guaranteed when delivery is confirmed to the address provided at checkout.
Late Return Requests
Return requests submitted after the 21-calendar-day return period may be declined.
Where applicable law provides a longer mandatory remedy or right, that legal requirement will take priority.
Incorrect Return Contents
Customers are responsible for ensuring that the correct item is placed in the return package.
ElevoSpace™ is not responsible for personal belongings, unrelated merchandise, or products from another retailer accidentally included in a return shipment.
Fraudulent, substituted, altered, or empty returns may be rejected and may result in restrictions on future transactions.
Policy Abuse
We reserve the right to refuse returns or restrict account activity where there is reasonable evidence of:
- Return fraud
- Item substitution
- Repeated false damage claims
- Excessive or abusive return activity
- Intentional product damage
- Misuse of payment disputes
- Violation of this Return Policy
Any decision will be made subject to applicable law.
Consumer Rights
This Return Policy provides ElevoSpace™’s standard commercial return terms.
Customers may have additional rights regarding defective, misdescribed, delayed, or undelivered goods under the laws of their country or region. Those mandatory rights are not excluded or reduced by this policy.
Contact Information
Brand: ElevoSpace™
Company: Tianjin Zhonglian Yuexiang Technology Co., Ltd.
Website: elevospace.com
Email: service@elevospace.com
Customer Support: Monday–Friday, 10:00 AM–7:00 PM ET
Response Time: Generally within 1–2 business days