Privacy Policy
This Privacy Policy explains how ElevoSpace™ collects, uses, discloses, stores, and protects personal information when you visit, interact with, or make a purchase through elevospace.com.
ElevoSpace™ is operated by Tianjin Zhonglian Yuexiang Technology Co., Ltd. In this Privacy Policy, “ElevoSpace™,” “we,” “us,” and “our” refer to Tianjin Zhonglian Yuexiang Technology Co., Ltd.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with ElevoSpace™.
Information You Provide Directly
You may provide personal information when you:
- Place or attempt to place an order
- Create or use a customer account
- Contact customer support
- Request a return, refund, cancellation, or order change
- Subscribe to marketing communications
- Submit a review, survey response, or other content
- Participate in a promotion or other website feature
This information may include:
- Full name
- Billing and shipping address
- Email address
- Telephone number, when provided
- Order and transaction information
- Product selections, sizing, and customization details
- Customer account information
- Messages and correspondence with customer support
- Return, refund, and complaint information
- Photographs or documents submitted in connection with an order issue
Please do not send complete payment card numbers, passwords, security codes, or account verification codes through email.
Payment Information
Payment information is processed through the payment methods and payment service providers presented during checkout.
Depending on the selected payment method, payment providers may collect details such as your card number, billing address, account identifier, or transaction authentication information.
Complete payment-card details are generally processed by the relevant payment provider rather than stored directly by ElevoSpace™.
Information Collected Automatically
When you visit or interact with elevospace.com, certain information may be collected automatically through cookies, pixels, log files, device identifiers, and similar technologies.
This information may include:
- Internet Protocol address
- Browser type and version
- Device type and operating system
- Language and regional settings
- Referring pages and website activity
- Pages viewed and links selected
- Search activity and shopping-cart interactions
- Date, time, and duration of visits
- Approximate location derived from an IP address
- Technical error, security, and performance information
How We Use Personal Information
We may use personal information to:
Process and Fulfill Orders
This includes:
- Confirming and processing purchases
- Verifying billing and shipping information
- Arranging payment authorization
- Preparing and dispatching orders
- Providing order and tracking updates
- Handling cancellations, returns, exchanges, and refunds
Provide Customer Support
We may use information to:
- Respond to product and sizing questions
- Review damaged, defective, missing, or incorrect-item claims
- Investigate delivery concerns
- Confirm order details
- Resolve account, website, or payment issues
- Maintain records of customer service communications
Operate and Improve the Website
We may use information to:
- Maintain website functionality
- Remember shopping-cart and preference information
- Understand how customers interact with our website
- Improve navigation, product presentation, and website performance
- Diagnose technical errors
- Develop and improve products, services, and customer experiences
Prevent Fraud and Protect Our Services
We may use information to:
- Verify transactions and account activity
- Detect suspected fraud, misuse, or unauthorized access
- Protect customers, the website, and our business
- Enforce our policies and contractual rights
- Investigate security incidents or suspicious activity
Communicate With You
We may contact you regarding:
- Order confirmations
- Payment or verification issues
- Shipping and delivery updates
- Return and refund requests
- Product or service notices
- Changes that materially affect an order
- Customer support inquiries
Marketing and Advertising
Where permitted by applicable law, we may use contact and website-interaction information to:
- Send promotional emails
- Present relevant products or offers
- Measure the effectiveness of marketing campaigns
- Understand how customers respond to advertisements
You may unsubscribe from promotional emails by using the unsubscribe link included in the message.
Unsubscribing from marketing communications does not prevent us from sending transactional messages relating to an order, account, return, refund, or customer service request.
Comply With Legal Obligations
We may use or retain information when reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Maintain tax, accounting, and transaction records
- Establish, exercise, or defend legal claims
- Enforce our terms, policies, and agreements
Cookies and Similar Technologies
ElevoSpace™ and the service providers supporting our website may use cookies and similar technologies.
Cookies may help us:
- Keep the website functioning
- Maintain shopping-cart activity
- Remember preferences
- Support secure checkout
- Measure website traffic and performance
- Detect technical or security issues
- Understand customer interactions
- Support advertising and campaign measurement
Cookies may be categorized as:
Essential Cookies
These cookies support functions such as website navigation, checkout, security, shopping-cart activity, and account access.
Preference Cookies
These cookies may remember language, location, display, or other website preferences.
Analytics Cookies
These cookies may help us understand website visits, page performance, and customer interactions.
Advertising Cookies
Where enabled, these cookies may support advertising, audience measurement, and the presentation of more relevant promotional content.
You may manage cookies through your browser settings or through privacy controls made available on the website.
Blocking certain cookies may affect website functionality, checkout, account access, or saved preferences.
Where legally required, non-essential cookies will be used according to the consent choices available to you.
How We Disclose Personal Information
We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy.
Website and Technology Providers
Information may be processed by providers that support:
- Website hosting
- Ecommerce functionality
- Customer accounts
- Data storage
- Website security
- Technical support
- Performance monitoring
Payment Providers
Payment and transaction information may be shared with banks, card networks, payment processors, fraud-prevention providers, and other parties involved in authorizing and completing a transaction.
Shipping and Fulfillment Providers
We may provide necessary order information to:
- Warehouses
- Fulfillment partners
- Shipping carriers
- Logistics providers
- Customs authorities
- Delivery service providers
This may include your name, delivery address, contact information, order contents, and customs-related information.
Customer Support Providers
Information may be processed by service providers that help us manage customer inquiries, returns, refunds, order issues, or related communications.
Analytics and Advertising Providers
Where enabled, website and device information may be disclosed to analytics, marketing, social-media, or advertising providers for performance measurement and advertising-related purposes.
Some privacy laws may classify certain advertising-related disclosures as “selling,” “sharing,” or processing for targeted advertising, even when personal information is not exchanged directly for money.
Where applicable, customers may exercise available opt-out rights through website privacy controls or by contacting us.
Professional Advisers
Information may be disclosed to accountants, auditors, insurers, consultants, legal advisers, or other professional service providers when reasonably necessary.
Legal and Safety Disclosures
We may disclose information when reasonably necessary to:
- Comply with legal obligations
- Respond to lawful court, regulatory, or government requests
- Investigate fraud or security concerns
- Protect the rights, safety, and property of ElevoSpace™, our customers, or others
- Enforce our agreements and policies
Business Transactions
If all or part of our business is reorganized, transferred, financed, merged, or sold, relevant information may be disclosed as part of that transaction, subject to applicable legal requirements.
Sale and Sharing of Personal Information
ElevoSpace™ does not sell personal information in exchange for direct monetary payment.
However, certain uses of advertising, analytics, cookies, or similar technologies may be legally classified as a sale, sharing, or targeted advertising in some jurisdictions.
Where applicable, you may request to opt out of these activities by:
- Using the privacy or cookie controls available on the website
- Adjusting supported browser privacy settings
- Emailing service@elevospace.com
Where required by applicable law, we will process recognized opt-out preference signals.
Legal Bases for Processing
Where applicable data protection law requires a legal basis, we may process personal information based on:
Performance of a Contract
Processing may be necessary to:
- Accept and fulfill an order
- Process payment
- Provide delivery
- Handle returns or refunds
- Respond to order-related requests
Legitimate Interests
We may process information for legitimate business purposes such as:
- Operating and improving the website
- Providing customer support
- Preventing fraud
- Protecting website security
- Maintaining business records
- Understanding website performance
We consider the nature of the information and the potential impact on customers when relying on legitimate interests.
Consent
We may rely on consent for certain marketing communications, cookies, or other processing activities when consent is legally required.
You may withdraw consent at any time, but withdrawal does not affect processing that occurred before consent was withdrawn.
Legal Obligations
We may process or retain information when required for tax, accounting, consumer protection, regulatory, fraud-prevention, or other legal purposes.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The status of an order
- Customer support and return activity
- Account activity
- Payment and transaction requirements
- Fraud-prevention needs
- Legal, tax, and accounting obligations
- Dispute or enforcement requirements
- Consent and marketing preferences
When information is no longer reasonably required, it may be deleted, anonymized, or retained in a restricted form when continued storage is required by law.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, payment method, storage system, or electronic transmission can be guaranteed to be completely secure.
Customers are responsible for:
- Protecting account credentials
- Using a secure password
- Limiting access to shared devices
- Avoiding suspicious messages and links
- Contacting us if unauthorized account activity is suspected
ElevoSpace™ will never request your complete payment card number, password, or verification code through customer support email.
International Data Transfers
ElevoSpace™ serves customers across different countries and regions.
Personal information may be transferred to, stored in, or processed in countries outside the country where you live. These countries may have privacy laws that differ from those in your location.
Where required, we take reasonable steps to use appropriate contractual, technical, or organizational safeguards for international data transfers.
Your Privacy Rights
Depending on where you live and applicable law, you may have the right to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of eligible personal information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent
- Request a portable copy of eligible information
- Opt out of certain targeted advertising, sale, or sharing activities
- Appeal a decision regarding a privacy request where applicable
- Submit a complaint to an appropriate privacy or data-protection authority
Privacy rights are not absolute and may be subject to legal exceptions.
For example, we may need to retain certain information to complete an order, process a refund, comply with legal obligations, prevent fraud, or resolve a dispute.
Submitting a Privacy Request
To submit a privacy request, email:
Please use the subject line:
Privacy Request
Include:
- Your full name
- The email address associated with your order or account
- Your country or region
- The type of request being made
- Relevant order information, when applicable
We may request additional information to verify your identity before completing the request.
This helps protect personal information from unauthorized access, deletion, or disclosure.
Authorized Agents
Where permitted by applicable law, you may appoint an authorized agent to submit a request on your behalf.
We may request evidence of the agent’s authority and may also need to verify your identity directly.
Non-Discrimination
Where required by applicable law, we will not unlawfully discriminate against you for exercising an eligible privacy right.
Marketing Choices
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message.
You may also contact service@elevospace.com to request removal from applicable marketing lists.
Please allow a reasonable period for the request to be processed.
You may continue to receive non-promotional messages relating to active orders, transactions, returns, refunds, security, or customer support.
Children’s Privacy
Elevospace.com is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information without appropriate authorization, contact service@elevospace.com so the matter can be reviewed.
Third-Party Websites and Services
Our website may contain links to websites, applications, or services operated by third parties.
ElevoSpace™ does not control the privacy, security, or content practices of those third parties.
Before providing personal information to another website or service, review its privacy policy and applicable terms.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Our business operations
- Website functionality
- Data-processing practices
- Service providers
- Legal or regulatory requirements
The updated version will be posted on elevospace.com with a revised “Last Updated” date.
Where required, we may provide additional notice of material changes.
Contact Us
For privacy-related questions, requests, or concerns, contact:
Brand: ElevoSpace™
Company: Tianjin Zhonglian Yuexiang Technology Co., Ltd.
Website: elevospace.com
Email: service@elevospace.com
Customer Support: Monday–Friday, 10:00 AM–7:00 PM ET
Response Time: Generally within 1–2 business days