Payment Methods

ElevoSpace™ is operated by Tianjin Zhonglian Yuexiang Technology Co., Ltd.

This page explains how payments are presented, authorized, reviewed, and refunded when you place an order through elevospace.com.

Available Payment Options

The payment methods currently available for your order will be displayed during checkout.

Availability may vary depending on:

  • Your billing country or region
  • The currency selected at checkout
  • The device or browser being used
  • Payment-provider availability
  • Order value or verification requirements

A payment method should not be considered available unless it appears as an option during checkout.

Payment Authorization

When you submit an order, your payment provider may authorize or charge the amount shown at checkout.

An order is not considered fully accepted until:

  • The payment has been successfully authorized
  • The order information has passed any required review
  • You have received an order confirmation from ElevoSpace™

If payment authorization fails, the order may not be completed.

Secure Checkout

Payment information is processed through the payment service presented during checkout.

For your protection, never send complete card numbers, passwords, security codes, or account verification codes by email.

ElevoSpace™ will not request your complete payment card information through customer support messages.

Billing Information

Please make sure the following information is accurate before submitting your order:

  • Cardholder or account holder name
  • Billing address
  • Postal or ZIP code
  • Contact email address
  • Any verification information requested by your payment provider

Incorrect or incomplete billing information may cause authorization failure, additional review, or order delay.

Payment Review

Some transactions may require additional verification before the order enters processing.

This may occur when:

  • Billing and shipping information do not match
  • The payment provider requests identity confirmation
  • The transaction is flagged for additional review
  • Order details appear incomplete or inconsistent
  • Unusual payment activity is detected

We may contact you through the email address provided at checkout. If requested information is not supplied within a reasonable period, the order may be delayed or cancelled.

Pending or Duplicate Charges

A pending charge may appear when your bank reserves funds during payment authorization. Pending authorizations are controlled by the bank or payment provider and may remain visible temporarily, even when an order was not completed.

If you believe you were charged more than once, first check whether one of the entries is marked as pending.

For further assistance, contact service@elevospace.com and include:

  • Your full name
  • Order number, if available
  • Transaction date
  • Charged amount
  • A screenshot with sensitive payment details hidden

Do not send complete card or account information.

Declined Payments

A payment may be declined for reasons including:

  • Incorrect billing details
  • Insufficient available funds
  • Card or account restrictions
  • International transaction controls
  • Security verification requirements
  • Payment-provider service interruptions

ElevoSpace™ does not control approval decisions made by banks or payment providers.

Contact your payment provider for more information, then return to checkout and use an available payment method.

Prices, Currency, and Conversion Fees

The order total and transaction currency will be shown before payment is submitted.

If your bank account uses a different currency, your payment provider may apply:

  • Currency conversion
  • Foreign transaction fees
  • Exchange-rate adjustments
  • Other service charges

These charges are determined by the bank or payment provider and are not collected or controlled by ElevoSpace™.

Taxes, Duties, and Additional Charges

Applicable taxes or charges collected during checkout will be shown before payment is completed.

International deliveries may also be subject to customs duties, import taxes, brokerage fees, or local charges after shipment. Unless otherwise required by law or expressly stated at checkout, these destination-based charges are the customer’s responsibility.

Order Changes and Cancellations

Requests to change or cancel an order should be submitted within 8 hours of purchase by emailing service@elevospace.com.

Once an order has entered processing, packing, production, or shipment preparation, we cannot guarantee that it can be changed or cancelled.

Submitting a request does not automatically reverse a payment. Any approved cancellation will be handled according to the order status and applicable refund process.

Refunds

Approved refunds are issued to the original payment method used for the order.

After a refund has been approved and processed, it generally takes 7–12 business days to appear in your account. Your bank or payment provider may require additional time to post the funds.

If an approved refund has not appeared after 16 business days, contact us with your order number and refund confirmation details.

We cannot redirect a refund to a different card, account, or payment method.

Payment Disputes

Before opening a payment dispute or chargeback, please contact service@elevospace.com so we can review the order and attempt to resolve the issue directly.

When contacting us, include your order number and a clear explanation of the concern. Filing a dispute while a return, cancellation, or refund is already being reviewed may delay resolution.

Contact Information

Brand: ElevoSpace™
Company: Tianjin Zhonglian Yuexiang Technology Co., Ltd.
Website: elevospace.com
Email: service@elevospace.com
Customer Support: Monday–Friday, 10:00 AM–7:00 PM ET
Response Time: Generally within 1–2 business days