FAQ
This page answers common questions about our jewelry, ordering process, shipping, returns, product care, and customer support. Product-specific information may vary, so please review the relevant product page before placing your order.
Products & Materials
What types of products does ElevoSpace™ offer?
ElevoSpace™ offers a focused selection of jewelry, accessories, and complementary pieces designed for personal styling, gifting, celebrations, and everyday wear.
Product availability may change as collections are updated.
What materials are used in your jewelry?
Materials vary by product and may include different metals, finishes, stones, chains, settings, and decorative components.
Applicable material information is listed on each product page. Please review the description carefully before purchasing, particularly if you have sensitivities or specific material requirements.
Are all stones natural diamonds or gemstones?
No. Stone type varies by product.
Depending on the item, a product may feature natural stones, lab-grown stones, simulated stones, crystals, or other decorative materials. We only describe a product as certified, natural, lab-grown, or precious when that information is applicable and supported by the product documentation.
Please refer to the individual product page for the exact stone details.
Do all products include certification?
No. Certification is only included when it is specifically stated on the product page.
A product should not be assumed to include a grading report, authenticity certificate, appraisal, or laboratory documentation unless that document is expressly listed as part of the purchase.
Will the product look exactly like the images?
We work to present products as accurately as reasonably possible. However, appearance may vary slightly because of lighting, screen settings, photography, stone placement, finish, production variation, or the natural characteristics of certain materials.
Measurements and scale should be reviewed before ordering, as product images may appear larger on screen than the item does in person.
Sizing & Fit
How do I choose the correct ring size?
Use the sizing information provided on the product page and measure your finger carefully before ordering.
Finger size can change with temperature, time of day, and the width of the ring. Wider bands may fit more tightly than narrow bands. When you are between sizes, consider the product design and your preferred fit before making a selection.
Can I change the size after placing my order?
Contact us at service@elevospace.com within 8 hours of purchase and include your order number and requested change.
Once an order has entered processing, packing, production, or shipment preparation, we cannot guarantee that the size can be changed.
Are measurements shown in inches or millimeters?
Measurement units may vary by product. The relevant unit will be stated on the product page whenever measurements are provided.
Please check dimensions carefully before completing your purchase.
Orders
How do I know whether my order was received?
After checkout, an order confirmation is normally sent to the email address entered during purchase.
Please check your inbox, spam folder, and promotional folder. If you still cannot locate the confirmation, contact service@elevospace.com with your full name and the email address used at checkout.
Can I change or cancel my order?
Order change or cancellation requests should be submitted within 8 hours of purchase.
We will review the request, but approval is not guaranteed once the order has entered processing, packing, production, or shipment preparation.
What should I do if I entered the wrong shipping address?
Contact us immediately at service@elevospace.com and provide:
- Your order number
- The original address
- The corrected address
Address changes are not guaranteed after processing has begun. ElevoSpace™ is not responsible for delivery issues caused by incorrect or incomplete information submitted at checkout.
Why has my order not shipped yet?
Standard order processing generally takes 3–6 business days.
During high-volume periods, product preparation or order verification may take up to 9 business days. Weekends and public holidays are not counted as business days.
Shipping & Tracking
Where does ElevoSpace™ ship?
Shipping availability depends on the destination, carrier coverage, product restrictions, and checkout eligibility.
Enter your shipping address at checkout to confirm whether delivery is currently supported.
How long does delivery take?
Estimated delivery times after shipment are:
- United States: 7–14 business days
- Canada: 9–17 business days
- Australia: 10–19 business days
- New Zealand: 11–20 business days
- United Kingdom: 9–17 business days
- Other supported destinations: 12–23 business days
These estimates do not include the standard 3–6 business-day processing period.
Delivery may take longer because of customs inspections, carrier interruptions, weather, regional service conditions, incorrect address information, or other circumstances outside our reasonable control.
When will I receive tracking information?
Tracking information is sent after the order has been dispatched.
Carrier tracking may require 2–4 business days to become active or display its first movement. A temporary lack of updates does not always mean the package has stopped moving.
What should I do if tracking has not updated?
Allow at least 4 business days after receiving the tracking number.
If no update appears after that period, contact service@elevospace.com with your order number and tracking information. We may need to request additional information from the carrier.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, brokerage charges, or local fees imposed by the destination country.
Unless otherwise required by law or stated at checkout, these charges are the customer’s responsibility and are not controlled by ElevoSpace™.
Returns & Refunds
What is the return period?
Eligible products may be returned within 21 calendar days after delivery.
Items must meet the conditions stated in our Return Policy. Contact us before sending any product back, as unauthorized returns may not be accepted.
What condition must a returned item be in?
Unless the item arrived damaged, defective, or incorrect, an eligible return should be:
- Unworn and unused
- Free from scratches, alterations, odors, or signs of wear
- Returned with the original packaging and included components
- Accompanied by proof of purchase
- Sent according to the return instructions provided by customer support
Are all products eligible for return?
Not necessarily.
Products that are personalized, engraved, resized, made to order, altered, hygienically restricted, marked as final sale, or otherwise excluded on the product page may not qualify for standard returns.
Applicable exclusions will be considered according to the product details, the reason for return, and relevant consumer law.
How long does a refund take?
After a return is received, inspected, and approved, the refund is generally issued to the original payment method within 7–12 business days.
Your bank or payment provider may require additional time to post the funds to your account.
If an approved refund has not appeared after 16 business days, contact us so we can review the transaction information.
What should I do if my item arrives damaged, defective, or incorrect?
Contact service@elevospace.com within 5 calendar days of delivery.
Include clear photographs of:
- The product received
- The affected area
- The original packaging
- The shipping label
Do not discard the item or packaging until our support team has reviewed the request and provided instructions.
Jewelry Care
How should I clean my jewelry?
Care requirements vary by material and construction.
For general maintenance, wipe the item gently with a clean, soft, lint-free cloth after wearing. When the product instructions allow it, mild soap and lukewarm water may be used with a soft brush.
Avoid abrasive cleaners, hard brushes, ultrasonic devices, or chemical solutions unless they are confirmed as suitable for that specific item.
Can I wear the jewelry while showering or swimming?
We generally recommend removing jewelry before:
- Showering or bathing
- Swimming
- Exercising
- Sleeping
- Cleaning
- Applying perfume, lotion, hairspray, or cosmetics
Moisture, chlorine, saltwater, perspiration, cosmetics, and household chemicals may affect certain metals, finishes, stones, adhesives, or settings.
How should I store my jewelry?
Store each piece separately in a dry jewelry box, soft pouch, or lined compartment.
Keeping pieces apart helps reduce scratching, tangling, impact damage, and contact between different metals or stones.
Customer Support
How can I contact ElevoSpace™?
Email us at:
Include your order number whenever your message concerns an existing purchase.
What are your customer support hours?
Monday–Friday
10:00 AM–7:00 PM Eastern Time (ET)
Messages received outside these hours will be reviewed on the next available business day.
How long does it take to receive a response?
We generally respond within 1–2 business days.
Requests involving carriers, payment providers, return inspections, order verification, or product assessment may require additional review.
Contact Information
Brand: ElevoSpace™
Company: Tianjin Zhonglian Yuexiang Technology Co., Ltd.
Website: elevospace.com
Email: service@elevospace.com
Customer Support: Monday–Friday, 10:00 AM–7:00 PM ET