Contact us
Tianjin Zhonglian Yuexiang Technology Co., Ltd.
We’re Here to Help
Whether you are considering a purchase or need assistance with an existing order, the ElevoSpace™ customer support team is available to provide clear and thoughtful guidance.
We can assist with product information, sizing, order updates, delivery questions, returns, refunds, and general website support.
How We Can Assist
You may contact us regarding:
- Product materials, measurements, sizing, and available options
- Jewelry care and styling information
- Order confirmation and processing updates
- Shipping status and tracking information
- Address correction requests submitted before shipment
- Cancellation, return, exchange, and refund requests
- Damaged, defective, missing, or incorrectly delivered items
- Payment, checkout, or website-related questions
Email Us
For customer service inquiries, please email:
To help us review your request efficiently, please include the following information when applicable:
- Your full name
- Order number
- Email address used at checkout
- A clear description of your question or concern
- Relevant photographs if an item arrived damaged, defective, or incorrect
Customer Support Hours
Monday–Friday
10:00 AM–7:00 PM Eastern Time (ET)
Messages received outside our regular support hours will be reviewed on the next available business day.
We generally respond within 1–2 business days. Requests involving shipping carriers, payment providers, return inspections, or additional order verification may require more time.
Order Changes and Cancellations
Requests to change or cancel an order should be submitted within 8 hours of purchase.
Once an order has entered processing, packing, or shipment preparation, we cannot guarantee that changes or cancellations can be completed.
Please include your order number and the requested change when contacting us.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 5 calendar days of delivery.
Include clear photographs of:
- The item received
- The packaging
- The shipping label
- The affected or incorrect area
Our team will review the information and provide the appropriate next steps.
Protecting Your Information
For your security, please do not send complete payment card numbers, passwords, account verification codes, or other sensitive financial information by email.
ElevoSpace™ will never request your full payment card details through customer support email.
Contact Information
Brand: ElevoSpace™
Company: Tianjin Zhonglian Yuexiang Technology Co., Ltd.
Website: elevospace.com
Email: service@elevospace.com
Support Hours: Monday–Friday, 10:00 AM–7:00 PM ET